SHARE YOUR FEEDBACK

Valens is committed to delivering exceptional quality products, backed by superior service. If you have experienced an issue with one of our products, please complete the form below. Our Customer Service team will require a photo of the product, proof of purchase and lot# to expedite a response to your inquiry. Thank you for helping us to improve our products!

Brand Name *

Product Name *

Product Category *

Contact Type *

Contact Name *

Email *

Phone *

Reason for complaint *

Have you experienced adverse effects? *

Adverse Effects

Describe the event experienced *

Did you require medical attention and receive a diagnostic/treatment? *

If Yes, please explain the medical attention and/or diagnostic/treatment *

Did you take any accompanying medication or cannabis products with this product? *

If Yes, please elaborate on medication or cannabis products *

Do you have any past medical history which may relate to the current adverse reactions? *

If Yes, please elaborate on relevant medical history to the adverse reactions *

Did you discontinue the use of the product? *

Proof of Purchase Please attach a picture of your store receipt or a screenshot to show proof of purchase for your transaction.

Proof of Purchase *

Click or drag files to this area to upload. You can upload up to 2 files.

Product Photo Please attach photos of the product you are inquiring about. A max of 3 photos may be attached (e.g. package, product, lot#).

Product Photo *

Click or drag files to this area to upload. You can upload up to 3 files.

Lot # (first line above the barcode titled Lot No.) *

Thank you for your time! Your feedback is important to us. A Valens representative will get back to you as soon as possible to help resolve any issues you may have experienced

1 (778) 755-0052 | info@thevalenscompany.com
230 Carion Road Kelowna, BC V4V 2K5

Privacy Policy
Terms of Service
Cookie Policy