Fulfillment Coordinator

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Reporting to the Fulfillment Manager, the Fulfillment Coordinator will be responsible for ensuring that deliverables are met, tracked and optimized. This person will implement new systems and processes to help communicate details around order fulfillment with both Licensed Producer (“LP”) partners and provincial boards. They will work closely with planning, logistics, Quality, production, and sales to provide visibility and accurate timelines. Using skills in project management and knowledge of operations and supply chain, this role will further bridge the gap between The Valens Company, LP partners and provincial boards.


  • Manage order entry and maintenance of orders in current legacy system and future ERP system.
  • Monitor for inc orders in current order mailbox and validate future Electronic Data Interchange (EDI)
  • Coordinate with the Supply Chain and Sales team to ensure highest level of customer service for on time delivery and accurate communication
  • Manage communication with LP Partners and provincial boards by effectively delivering information pertaining to out-of-stock product, shipping issues, minimum order policies and lead times
  • Work closely with internal teams to meet LP partner and provincial expectations and resolve order issues
  • Stay up to date on provincial delivery requirements and ensure changes to manuals are communicated to the appropriate internal team members
  • Assist with the implementation of scalable processes, procedures and systems to drive operational effectiveness
  • Work with internal teams to improve/maintain client scorecards and build strong client relationships
  • Communicate with logistics and production planning teams on large orders or promotions for planning
  • Support in the implementation of strategic objectives to provide quality and timely service
  • Complete all other tasks related to the position, as assigned by Manager
  • Work with the Supply Chain team to support the transition from Excel to Enterprise Resource Planning (ERP) system (Microsoft Dynamics)


  • Degree or Diploma in a relevant field (Procurement, Supply Chain, International Business Management, Logistics) an asset
  • 3+ years of work experience in a related field required
  • Experience with ERP systems required, Microsoft Dynamics preferred
  • Proven knowledge of operational process and experience with process optimization
  • Proven experience with entering sales orders
  • Ability to tailor requests to client needs with above and beyond approach to customer service
  • Strong knowledge of MS Word, Excel and Outlook
  • Excellent analytical skills and above average attention to detail
  • Excellent time management and prioritization skills
  • Capable of multitasking with minimal supervision
  • Excellent English communication skills, both written and verbal
  • Ability to complete a satisfactory criminal record check

If your experience and skill set aligns with the above please submit your resume to careers@thevalenscompany.com with subject line ‘Fulfillment Coordinator Application’

We offer a welcoming and friendly space for BIPOC & LGBTQ+ applicants.


The Valens Company is a global leader in the end-to-end development and manufacturing of innovative, cannabinoid-based products. The Company is focused on being the partner of choice for leading Canadian and international cannabis brands by providing best-in-class, proprietary services including CO2, ethanol, hydrocarbon, solvent-less and terpene extraction, analytical testing, formulation and white-label product development and manufacturing. Valens is the largest third-party extraction Company in Canada with an annual capacity of 425,000 kg of dried cannabis and hemp biomass at our purpose-built facility in Kelowna, British Columbia which is in the process of becoming European Union (EU) Good Manufacturing Practices (GMP) compliant. The Valens Company currently offers a wide range of product formats, including tinctures, two-piece caps, soft gels, oral sprays and vape pens as well as beverages, concentrates, topicals, edibles, injectables, natural health products and has a strong pipeline of next-generation products in development for future release. Finally, the Company’s wholly-owned subsidiary Valens Labs is a Health Canada licensed ISO 17025 accredited cannabis testing lab providing sector-leading analytical services and has partnered with Thermo Fisher Scientific to develop a Centre of Excellence in Plant-Based Science. For more information, please visit http://thevalenscompany.com. The Company’s investor deck can be found specifically at http://thevalenscompany.com/investors/

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